Effective Date: November 4, 2026
Welcome to Asistar. Asistar is a booking and client management app that connects independent beauty professionals ("Providers") with their clients ("Customers"). This policy explains what information we collect, how we use and share it, and the choices you have. Contact: hello@asistar.app
Account Information: Name, phone number, email address, profile photo, location, and your role (Provider or Customer).
Profile and Style Information (Customers): Optional details you choose to share, such as date of birth, gender, ethnicity, hair type, hair and style preferences, and allergies.
Family Members: Names and relationships of family members you add so you can book on their behalf.
Booking Information: Services booked, appointment dates and times, notes, photos you attach to a booking, deposit and payment status, and reviews.
Consent Forms: If a Provider asks you to complete a consent form, for example before a chemical treatment, we store your answers and signature with the booking.
Provider Information: Business and salon details, address, services and pricing, working hours, policies, and portfolio photos.
Messages: Conversations between Customers and Providers. If you turn on translation features, the text of messages is sent to a service provider to be translated.
AI Assistant: If you use the Asistar AI Assistant, the messages you send to it are processed by a third-party AI service provider to generate answers.
Customer Records Created by Providers: Providers may add a client name and phone number, and notes about visits, to manage bookings and client care. This can include clients who do not have an Asistar account (guest clients).
Text Message Information: Your mobile phone number, whether you agreed to receive text messages, and when you agreed.
Payment Information: Payments are processed by Stripe. We do not store your full card number. We receive limited information such as payment status and the last four digits of the card.
Device Information: Device type, operating system, push notification token, and app usage data.
We use your information to: create and manage your account; provide and manage appointments, bookings, deposits, and payments; send confirmations, reminders, and service messages; translate messages and answer questions with the AI Assistant; keep the app secure and prevent fraud and abuse; fix problems and improve Asistar; and meet legal obligations.
We do not sell your personal information. We share information only as needed to run Asistar: with your Provider or Customer for your bookings and chats; with service providers that help us operate the app, such as Google Firebase (hosting, sign-in, database, storage), Stripe (payments), Twilio (text messages), and AI and translation service providers; when required by law or to protect the rights and safety of users and Asistar; and if Asistar is part of a merger or sale.
What we send: Appointment confirmations, reminders, schedule changes, verification codes, and booking or account links. We do not send advertising texts.
Who sends them: Asistar sends these texts on behalf of your Provider.
Consent (app users): When you sign up, you can agree to receive these texts by checking the text message box. You can change this at any time.
Consent (guest clients): If your Provider books an appointment for you and you have asked for the booking and agreed to be texted about it, your Provider records your agreement in Asistar before we send you a text. Providers must only enter a phone number for clients who have agreed to be texted. Your first text will tell you how to opt out.
Frequency: Message frequency varies based on your bookings.
Opt out: Reply STOP at any time to stop receiving texts. Reply HELP for help, or email hello@asistar.app.
Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers who help us deliver messages, such as Twilio.
You can view and update your personal information in your profile. You can turn translation features and notifications on or off in the app. You can stop text messages at any time by replying STOP.
We keep your information while your account is active. After you delete your account, we delete or anonymize your personal information, except records we must keep for legal, tax, or dispute purposes.
We use industry-standard security measures to protect your information. However, no system is completely secure, so please keep your account protected.
Asistar is for people 18 and older. We do not knowingly collect information from anyone under 18.
If you are a California resident, you may request access to, correction of, or deletion of your personal information, and you will not be treated unfairly for using these rights. Email hello@asistar.app and we will respond within the time required by law.
We may update this policy from time to time. We will post the updated version with a new effective date.
If you have questions or concerns, contact us at: hello@asistar.app